240,184,209 messages delivered this month · 4,218 active workspaces across 38 markets · Median template approval · 18m · ▲ +34% revenue lift · 90 days post-onboarding · Now live: AI Flow Generation
240,184,209 messages delivered this month · 4,218 active workspaces across 38 markets · Median template approval · 18m · ▲ +34% revenue lift · 90 days post-onboarding · Now live: AI Flow Generation
Eachat Omnichannel
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— About us

We build one workspace
so you can stop
stitching five tools.

Twelve products under one bill. Broadcasts, flows, inbox, templates, AI, payments — built to talk to each other from day one.

2024
founded
38
markets
240M
msgs / mo
01
— How we started
Origin story
Bengaluru + Berlim· envio desde 2024

In 2023, our co-founders were running a flower business out of Mumbai. Five different tools. Five different bills. Customer messages arriving at midnight in five different inboxes.

We built Eachat Omnichannel as the workspace we wished we had — broadcasts that read replies, flows that know the catalog, templates that get approved before you send them.

Um ano depois, o 4,218 teams envia 240 MILHÕES de mensagens por mês através dele.

— At a glance
  • Founded Mar 2024
  • Headquarters Bengaluru, Índia
  • EU office Berlim, Alemanha
  • Employees 38
  • Clientes 4,218
  • Funding SEED · $ 4,2M
02
— What we believe
Five operating principles
impresso em todos os computadores portáteis da equipa

Opiniões fortes,
loosely held.

i

O per-assento está errado.

You should pay for messages your customers receive — never for chairs in your office.

ii

Tools should talk.

As transmissões lêem as respostas. Os fluxos conhecem o seu catálogo. O Analytics marca cada envio.

iii

O apoio é humano.

Email us, get a person inside 4 hours. Free plan included. Yes, really.

iv

Enviar semanalmente, polir diariamente.

We deploy every Tuesday. Nothing fancy — we just refuse to break our promises.

v

Default to honest.

No dark patterns. No hidden tiers. No "contact sales" for the listed price. Ever.

03
— Timeline
Two years in

From flower shop
to 240M / month.

Q1 2024

Founded

Priya e Dario começam a construir o Eachat Omnichannel a partir de uma garagem em Bangalore. O primeiro commit chega numa terça-feira.

shipped
Q2 2024

Rodada de sementes · $ 4,2 MILHÕES

Y Combinator + Sequoia Surge back the team. First two engineers join, ship broadcasts module.

shipped
Q3 2024

First 100 customers

Bloomly Flowers se inscreve. A Maison & Co. migra de Wati. Caixa de entrada + Fluxos entram em operação na mesma semana.

shipped
Q4 2024

SOC 2 Tipo II

Independent audit completed. EU office opens in Berlin. Templates library hits 71 starters.

shipped
Q1 2025

AI Copilot · v4.0

Describe a flow in plain English, get a 14-node graph in 2.4 seconds. Adoption hits 67% in week one.

shipped
Q2 2025

Crossed 1,000 teams

Marigold & Co · Lagos, Pebble · Mumbai, FORMAS · São Paulo all migrate in the same week.

shipped
Q1 2026

Geração de fluxo de IA · v4.2

Latest release — full-stack flow generation, version control, public roadmap. 4,218 teams shipping.

próximo
Q2 2026

Next: payments · v5.0

In-thread checkout across 22 gateways. Beta opens to Pro plan customers in June.

próximo
04
— By the numbers
Where we are today
refreshed Oct 2026
240M
messages / month
em 38 mercados
4,218
teams
enviar todos os dias
$0
taxas por agente
e nunca será
96%
CSAT
12,400 ratings
142%
net retention
Mais de 12 meses
18m
aprovação do modelo
median, under 4% reject
42s
first response
Horário de Trabalho
99.98%
uptime
rolamento 90 dias
05
— In the news
reportagem pelos órgãos de comunicação social

What people
are writing.

TechCrunch
Mar 2026

"O Eachat Omnichannel construiu silenciosamente a plataforma WhatsApp que todos os operadores queriam — sem a armadilha por assento."

(Leia o artigo:
The Information
Feb 2026

"A startup SaaS de Bengaluru-Berlim atinge 240 MILHÕES de mensagens por mês com uma equipe de 38 pessoas."

(Leia o artigo:
Forbes India
Jan 2026

"Como a Eachat Omnichannel está substituindo quatro ferramentas em cada marca D2C que toca o WhatsApp."

(Leia o artigo:
YourStory
Nov 2025

"A história bootstrap-to-Seed por trás da plataforma WhatsApp que mais cresce na Índia."

(Leia o artigo:
Sifted
Set - 2025

"O Eachat Omnichannel abre o escritório de Berlim, sinaliza o impulso europeu para o SOC 2 + CRM nativo do GDPR."

(Leia o artigo:
Product Hunt
Agosto de 2025

"Produto número1 da semana — Geração de fluxo de IA se torna viral, 14 mil votos positivos em 24 horas."

(Leia o artigo:
06
— Backed by
Investors & angels

Funded by people who
have shipped.

Y Combinator
Sequoia Surge
Lightspeed
Tiger Global
Better Capital
Peak XV
— And these operators
Naval Ravikant
Founder, AngelList
Patrick Collison
Co-founder, Stripe
Kunal Shah
Founder, CRED
Sahil Lavingia
Founder, Gumroad
Lenny Rachitsky
Lenny's Newsletter
Calvin French-Owen
Co-founder, Segment
Nikita Bier
Operator, ex-Meta
Suhail Doshi
Co-founder, Mixpanel

We replaced AiSensy, Klaviyo, Freshdesk, and a Zapier mess. Read rates jumped from 19% on email to 86% on WhatsApp — and agents reply 3× faster. CFO is happy.

PR
Priya Ramaswamy
Head of CX, Bloomly Flowers · Mumbai
tools replaced
4 → 1
Repetição encomendas
+38%
Come build with us

Two founders.
Now 4,218 teams.

Live in 4 minutes. No credit card. Cancel anytime, keep your data.

Iniciar versão de teste de 14 dias Contact us
Joined this week
RM
Ridgewell Mortgages
Berlin · upgraded to Scale
Maison & Co.
Paris · migrated from Wati
FO
Formas Studio
São Paulo · 12 seats